Service Management

With dealership variable operations under margin pressure, dealers are turning to Fixed Ops and Service to rebalance their profit pool. Comprehensive Service Management Suites offer end-to-end solutions to increase the shop load, lift the revenue per Repair Order (RO), and drive revenue from Additional Service Recommendations (ASR) and Declined Service opportunities. Automotive dealers can improve the customer Service experience through the following modules: (online) Service scheduling and Service check-in, self-service kiosk (integration) and Service lane write-up, mobile technician and (video) Multi-Point Inspection (MPI), Service marketing, and Service engagement and communication.