Automotive Call Management

Automotive Call Management applications promise to optimize one of the most critical dealership touchpoints – the telephone. With Automotive Call Management Applications, dealers can analyze phone traffic per location, marketing channel, and vanity number, or even agent. Dealers can measure caller sentiment and keywords – often in real-time, and record in-/outbound calls. Automotive Call Management apps integrate with the dealership CRM to log customer conversations or access notes and centralize functionality for operating the dealership’s Business Development Centers (BDC).