Dealership Management System (DMS)

A DMS is an automotive Enterprise Resource Planning (ERP) system that integrates the core dealership business functions from Business Office, Front-End, Fixed Operations (Parts and Service), and Dealership-wide activities in one application suite. The DMS also connects the dealership with the Original Equipment Manufacturer (OEM) through the Dealer Communication System (DCS) for Financial Statements (FS) submission, warranty claims and recall management, parts master and VIN updates, and many more. Hence, every franchised dealer is required to have a DMS, and every DMS solution is required to earn a brand-specific OEM certification.